This Privacy Policy explains how dashboardWISE collects, uses, discloses, and safeguards personal information when you visit our websites and use our software and related services (the “Service”).
The Service is intended for business and professional use in the United States. If you access the Service from outside the U.S., your information may be transferred to and processed in the U.S. or other jurisdictions where we and our service providers operate.
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Introduction
dashboardWISE ("dashboardWISE", "we", "our", "us") is committed to protecting and respecting your privacy.
This Privacy Policy applies to our websites and the Service.
2. Information We May Collect
We may collect and process the following categories of information:
- Information you provide directly: account and profile details (such as name, email, phone number), billing information, support requests, and any information you submit through forms or communications.
- Customer Content: information and files you upload, import, or otherwise provide through the Service, including information related to your organization and its clients where applicable.
- Information from other sources: information we receive from customers/subscribers who add you as an authorized user, and information from third parties that support the Service (for example, payment processors, analytics providers, and customer support tools), subject to your agreements with them.
- Automatically collected data: device and usage information such as IP address, browser type, referring pages, timestamps, and interaction data.
If you choose not to provide information that is necessary for certain features, some parts of the Service may not be available to you.
4. Tracking Technologies
We and our service providers may use technologies such as cookies, pixels, tags, and scripts to:
- analyze trends and performance;
- administer and secure the Service;
- understand how users navigate and interact with our pages; and
- provide customer support and, where permitted, marketing communications.
We may receive aggregated reports from these providers and, in some cases, information at an individual level.
5. Analytics and Log Files
Like many websites and services, we collect certain information automatically and store it in log files. This may include IP address, browser type, ISP, referring/exit pages, operating system, date/time stamps, and clickstream data.
We may combine log data with other information we collect to improve the Service, marketing, analytics, and functionality.
6. How We Use Information
We use information for the following purposes:
- to provide, maintain, and improve the Service, including fulfilling our contractual obligations;
- to manage accounts, authenticate users, and provide customer support;
- to process payments and administer subscriptions;
- to send operational communications (e.g., security, account, and product updates);
- to personalize content and improve performance and usability;
- to measure and understand the effectiveness of communications and advertising (where applicable); and
- to comply with legal obligations and protect the rights, property, and safety of dashboardWISE, our users, and others.
7. Disclosure of Your Information
We may share personal information with:
- our affiliates and service providers who help us operate the Service (e.g., hosting, analytics, customer support, and payment processing);
- business partners and subcontractors for the performance of contracts we enter into with customers;
- professional advisers (e.g., lawyers, auditors, insurers) as reasonably necessary; and
- law enforcement or regulators when required to comply with legal process.
We may share information in aggregated form where it does not identify you. We do not sell Customer Content.
If we are involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, and we will provide notice where required.
8. Service Providers and Subprocessors
We use third-party service providers to help us operate and support the Service (for example, cloud hosting, analytics, customer support, email delivery, security services, and payment processing).
Some of these providers may process personal information or Customer Content on our behalf as subprocessors.
A current list of key subprocessors (and their purposes) is available upon request by contacting us at info@dashboardwise.com.
9. User Access and Choice
You may request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable law.
You can contact us using the details in the Contact section below.
10. Marketing Preferences
You may opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us.
We may still send you transactional and service-related communications.
11. Where We Store and Process Data
We primarily store and process information in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where we or our service providers operate.
We take reasonable steps to help ensure appropriate safeguards for cross-border transfers where required by law.
12. Security
We implement reasonable administrative, technical, and physical measures designed to protect personal information.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
13. Data Retention
We retain personal information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and for other legitimate business purposes.
Retention periods may vary depending on the type of information, how it is used, and applicable legal requirements.
14. Your Rights
Depending on where you live, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or object to certain processing.
To exercise your rights, please contact us.
15. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws. We will honor verified requests as required by law.
17. Testimonials
We may display testimonials on our websites. If you want to update or delete a testimonial, contact us.
18. Import Contacts
If we offer a contact-import feature, we will use the access you provide solely to complete the import and invitation functionality.
19. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post changes on this page and may provide additional notice where appropriate.
Continued use of the Service after changes become effective means you accept the updated policy.
21. Contact
Questions, comments, and requests regarding this Privacy Policy can be addressed to:
dashboardWISE
8 The Green STE A
Dover, Kent County, DE 19901
United States
Email: info@dashboardwise.com
Data Protection Policy
This Data Protection Policy describes dashboardWISE's internal principles for protecting personal data and supporting applicable privacy requirements.
We aim to process personal data lawfully, fairly, transparently, and for specified purposes; to minimize data collection; to keep data accurate; to retain data only as needed; and to protect data with appropriate security measures.
We review and improve our policies and controls periodically.
16. Social Media and Public Areas
Our websites may include social media features (such as sharing buttons). These features may collect your IP address and the page you are visiting and may set a cookie to enable the feature to function properly.
Any information you post in public areas (e.g., comments or community spaces) may be read, collected, and used by others.